Frequently asked questions

Anyone operating a courier / parcel / mailing service for hire within or across Bangladesh under Bidhi 3(1). Postal Department traffic and pure intra-corporate dispatch are exempt (Bidhi 3(2)).

BDT 5,000 non-refundable application fee, plus the registration fee BDT 5,000 (one-time, paid before submission). Licence and renewal fees vary by category — see the 2013 Bidhimala schedule for the per-category amounts.

Bidhi 9(1) sets a 45-day statutory benchmark from submission to decision. Time spent in correction_required pauses the clock (Bidhi 9(3)). You can watch the current stage on the tracking page on your dashboard.

Yes. The 11-step wizard auto-saves every section. Sign back in and you land on the step where you left off — verified mobile + email are required only once.

Bidhi 7(2) requires every operator to post a bank guarantee from a scheduled bank. It backs compensation orders to citizens for lost / damaged / misdelivered parcels and is forfeited if the licensee fails to honour an adjudicated order within 30 days (Bidhi 21(4)).

The minimum varies by category and is published in the licence tariff schedule. As a rule of thumb: Aku-1 (largest inland) ≥ BDT 10 lakh; Aku-4 (smallest inland) ≥ BDT 1 lakh; international categories start at BDT 25 lakh.

Bidhi 6(1)(গ) bars any proprietor, director, or authorised representative convicted of an offence involving moral turpitude. The declaration is a self-attestation; the optional Police Clearance Certificate (PCC) speeds up review. Concealment is itself a separate violation.

Every successfully booked parcel attracts a 0.20 BDT regulator levy. Operators report their booking counts via the M2M API or quarterly self-declaration. The levy funds the regulator's inspectorate, citizen helpdesk, and compensation backstop.

On the 1st of every month an invoice is auto-generated for the prior month's booked count × 0.20 BDT, payable within 15 days via the existing EPS / a-challan / bank-draft rail you use for licence fees. You see every invoice on your operator dashboard.

Open the disputed invoice from your dashboard and file a dispute with a written reason. An admin reviews your dispute against the M2M ingest log; outcome is either upheld (invoice voided) or denied (settled at the original count).

Most categories: 3 years from issue. Renewal application must be filed within 30 days of expiry (Bidhi 12(2)). Categories with a grace period allow renewal up to N years after expiry without re-applying from scratch.

Yes. We send email + SMS reminders at 90, 60, 30, and 7 days before expiry to the primary contact on file. Keep your contact details fresh on your company profile.

Via /complaints/new with the parcel tracking number and operator name. The operator must respond within 15 days (Bidhi 20(2)); failure to respond results in a default order in the citizen's favour.

Bidhi 21(4) authorises the regulator to forfeit the bank guarantee, suspend the licence, and refuse renewal. Repeat failure can lead to cancellation under Bidhi 17.